Title Operations Manager
Salary As per industry standards
Start Date 2016-05-01
Location Gurgaon
Job Information

Job Description for the position of Operations Manager

Experience- 4-8 yrs

Salary-As per industry standards

  • Should know In-Depth transport process which exist in large corporate
  • Should have been hands on with Routing / Operations/ Billing of transport department and fleet management.
  • Should have lead a team of few people in Large Corporate of Fleet operator.
  • Should be hands-on with the governance reports which are generated by Transport team.
  • Overlook the daily operations of Automation process rollout in the corporate.
  • Get daily reports sent to clients as per the process.
  • Manage the resources deployed on client site
  • In-depth knowledge of automated transport management system will be added advantage.
  • Manage Client expectation from delivery of automation process.
  • Lead strategic service delivery promise for all units by acting as an interface between the client and tech team and operations team, ensuring that all elements of the Smart Group- values and proposition are achieved. Drive strategic partnership.
  • Acts as an interface between the client and operations teams across all units for all operational & governance matters.
  • Report KPI & KRA of Automation System to Client and Management.
  • Visit the operations site on a regular basis and discuss operational problems as well as decide corrective measures.
  • Manage scope and service delivery expectations from the client through quick decision making and clarification.
  • Ensure that the service delivery is as per agreed with clients by aligning the requirements with the operations teams across the sites
    Minimize and manage client debts.
    Responsible for sharing all required updates and reports
    Own & drive all relevant client reviews sharing the achievement of objectives (Through face to face discussions presentations etc.
  • Monitoring performance of teams and goals
  • Meeting with other ensure that business objectives are executed properly and right on schedule.
  • Coordinate between customers / drivers / transporters / Demand & Supply team
  • Monitor payment realization against each order
  • Maintain area wise KYC / Order / Payment reports
  • Respond to client escalations by sharing clear actionable & timelines.
  • Prepare annual business plans and budget proposals for all clients and secure agreements for increases/renegotiation as appropriate.
  • Manage staff effectively through motivation, development, performance management, recruitment.
  • Have a sound understanding of contracts and ability to interpret and amend as per business requirements; obtain communication from CEO or management before making a final decision.

**Interested candidates please mail your resume at indrani@smart.org.in.

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Title Senior Sales Manager
Location Gurgaon
Job Information

Role/Purpose: We are currently looking to hire several superstar sales individuals to work for hardcore sales for a senior position.

The right candidate is an excellent communicator, with understanding of complex technologies benefits for clients and has proven ability to sell. The right person also has a keen eye for new opportunities and skills for presenting them effectively to our clients. The responsibilities will be to generate, develop, and close sales opportunities.

A successful candidate will be responsible for handling the hardcore sales activities. The key role will be targeting potential corporate customers and selling the transport management system product to them. Lead generation, client communication, relationship building, and consistently closing business on a monthly basis in order to meet or exceed targets are important job responsibilities.

A qualified candidate should possess excellent skills in oral, presentation, and written communication. The candidate needs to handle various challenges with an ability to solve them and thus possess ability to think outside of the box within a dynamic and fast paced work environment.

Requirements: • Minimum of 5 -6 years in business development preferably in Transport Management System sales. • Excellent knowledge of the IT services and experience of international marketing is an added advantage. • Great team player. • Should possess excellent skills for account handling and client relationship building. • Strong communication and organizational skills. • The ability to multi-task is critical. • Exceptional listening, problem solving, and follow through skills. • Experience through the entire sales cycle, including: building a pipeline, creating a proposal, presenting and discussing solutions with critical decision-makers, and contract negotiation is required. • Working closely with the marketing department to develop bespoke campaigns to relevant prospects • Inputting into sales and marketing collateral how the business positions itself for various audiences prior experience to acquire international projects for IT/ITES. • Managing a complex, solution sale with a 1 to 6 month purchasing cycle is preferred. • Lead generation, client retention, and achieving targets. • Fluent written and spoken English.

Education: MBA from a reputed institute Industry: IT-Software / Software Services Functional Area: Sales, Retail. Salary: As per industry standards.

** Interested candidates please drop your resume at indrani@smart.org.in For any query call at 09555568504

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